Refund policy

30-day returns and exchanges

We want you to love your pair. If something isn't right, you can return or exchange your sneakers within 30 days of delivery.

To be eligible:

• The sneakers must be unworn, clean and in their original condition and packaging.
• Items marked as final sale can't be returned.

How to start a return: contact us through our contact page with your order number. We'll reply with the return address and instructions. Items sent back without first contacting us can't be accepted.

Return shipping: the customer pays return shipping, unless the item arrived damaged, defective or wrong. In that case we cover it.

Exchanges: need a different size? Contact us and we'll arrange an exchange for another size, subject to availability.

Refunds: once we receive and inspect your return, we'll email you. If it's approved, the refund goes to your original payment method within 5–10 business days. Original shipping is free, so nothing is deducted for it.

Damaged, defective or wrong item: contact us within 7 days of delivery with a photo, and we'll send a replacement or a full refund.

Pre-order cancellations: you can cancel your pre-order for a full refund at any time before it ships. Once your pair has shipped, the standard 30-day return policy applies.